West Coast Electronics

The following provisions will apply in respect of the return of products by the customer to West Coast Electronics in accordance with the Customer Terms:

• No Fault Products

A 'no fault' product ('No Fault Product') is a Product returned by the Customer to West Coast Electronics in circumstances where the return is not due to the fault of West Coast Electronics or any fault with the Product. Product sold on a "No Returns Basis"

1. West Coast Electronics is entitled to supply certain Products on a "No Returns Basis".
2. The expression 'No Returns Basis' means that West Coast Electronics will not accept returns on No Fault Products.
3. The Customer should refer to the item description details of products which are sold on a 'No Returns Basis'.
4. To the extent permitted by law, West Coast Electronics  reserves the right to apply the No Returns Basis policy to any promotional or sales product (s) as it deems necessary. West Coast Electronics will use all reasonable endeavours to ensure such products are clearly advertised and promoted as being sold only on a No Returns Basis.

• Discontinued Products

West Coast Electronics  will, under instruction from its vendors, discontinue some products from time to time. Customers' right to return these discontinued products may be restricted.

• Faulty Products

A 'faulty' product is a Product returned by the customer to West Coast Electronics or vendor that failed to operate in accordance with its functional specifications.

• Dead on Arrival Products

A 'DOA' (Dead on Arrival) product is a faulty Product that failed in the early life of usage or out of box. The DOA period for each Product will vary based on vendor policies, and commonly ranges from 7 to 30 days.

• Warranty Products

A 'Warranty' product is a faulty product that failed within the warranty period. The warranty period for each Product will vary based on vendor policies.

• Returns Procedure

1. Not all faulty returns are handled by West Coast Electronics - the manufacturer should always be contacted first.
2. Customer must supply:
   1. West Coast Electronics Account Number if applicable
   2. West Coast Electronics Invoice Number
   3. West Coast Electronics  Product Code
   4. Quantity of the product(s) that needs to be returned
   5. Serial number for each product that needs to be returned
   6. Fault details for each product that needs to be returned
   7. End user's Proof of Purchase for each product that needs to be returned
   8. Vendor's (manufacturer) pre-authorisation number if applicable
3. Under vendor's instructions, West Coast Electronics will issue a credit, replacement or repair for the return of faulty products. Replacement or repair returns may result in delays due to vendor processing lead times and West Coast Electronics stock availability.
4. In the event the Customer fails to advise the end user, the Customer will indemnify West Coast Electronics for any expenses incurred in servicing any warranty claim relating to the misuse of the product or hard disk failure
5. Any physical damage incurred on the faulty product due to the misuse of the product will void the warranty and is the Customer's responsibility.
6. The Customer should provide the correct and exact fault details which West Coast Electronics  can advise to the Vendor for testing purpose. Any no fault found charges from the Vendor will be at the Customer's expense.
7. For Bonus products,West Coast El;ectronics  will only provide a replacement. If the product is discontinued or obsoleted, the warranty will be handled by West Coast Electronics on case by case basis.
8. If West Coast Electronics approves an RA for return under warranty, the Customer is responsible for freight to Ceduna SA . West Coast Electronics will be responsible for return freight of the product as soon as it has been exchanged, for replacement or repair returns only.
9. All faulty products must be returned as a complete set which includes all the components that were supplied originally, eg. Cables, CD and Power Adaptors, and also, with the original packaging.